Effective Date: [2026-05-15]
At Contigo (the "Platform"), we believe that every voice matters. Our Platform was built to bring people together — to let you speak freely in voice chat rooms, connect with people who share your interests, share moments through photos, and discover the stories of others around the world. We deeply respect every individual's freedom of expression and the right to be heard, and we are committed to fostering an open, diverse, and vibrant community where authentic connections can flourish.
At the same time, we recognize that freedom without responsibility can harm the very community it is meant to serve. Words carry weight. Images leave impressions. Voices reach further than we sometimes imagine. When one person's expression becomes another person's harm, the promise of a free and open community is broken. For this reason, protecting the safety, dignity, privacy, and well-being of every member of our community is not in tension with free expression — it is the foundation that makes free expression possible.
These Community Guidelines (the "Guidelines") are our shared commitment to that balance. They set out the baseline standards of conduct and content that allow our community to remain a welcoming place for everyone. They are not intended to silence conversation, but to ensure that conversation happens in an environment where users — especially those who are most vulnerable — can participate without fear of harassment, exploitation, or abuse.
These Guidelines apply to:
1. All Users. Every person who accesses or uses Contigo, including registered users, visitors, voice chat room hosts and co-hosts, moderators, and any other participants, regardless of device, region, or account type. (collectively, "Users", "you" or individually, a "User"). These Guidelines apply equally to all Users in all of their activities on this Platform.
2. All Content and Conduct. These Guidelines apply to all content you create, upload, post, transmit, broadcast, or share on our Platform, including but not limited to: voice communications in voice chat rooms (whether public or private), text messages in one-on-one chats and group chats, photos and images, profile information (including usernames, avatars, and bios), comments, reactions, gifts, and any other form of interaction or expression made available through our services.
3. All Features and Services. These Guidelines govern your use of every feature of Contigo, including voice chat rooms and chatting, photo sharing and browsing, direct messaging, and any new Features and Services we may introduce in the future.
4. Public and Semi-Private Interactions. While we respect the privacy of your personal communications, these Guidelines apply to both public-facing content and private interactions where they involve conduct such as harassment, threats, illegal activity, or harm to minors. Users may report violations occurring in private spaces, and we reserve the right to investigate and take action in accordance with applicable law.
5. Off-Platform Conduct in Limited Circumstances. In exceptional cases — such as credible threats of violence, coordinated harm targeting our users, or conduct that poses a serious safety risk to our community — we may consider off-Platform behavior when enforcing these Guidelines.
This Contigo Community Guidelines should be read together with our Terms of Service, Privacy Policy, Children Safety Policy and any feature-specific or supplemental policies we may publish from time to time. In the event of any conflict, the Terms of Service shall prevail on matters of contract and legal rights, while these Guidelines shall govern on matters of content and conduct standards.
By creating an account or using Contigo in any way, you acknowledge that you have read, understood, and agreed to abide by these Guidelines. Violating these Guidelines may result in actions ranging from content removal and temporary feature restrictions to account suspension or permanent termination, as further described in the Reporting, Enforcement, and Appeals section below.
To keep Contigo a safe, respectful, and welcoming space for all Users, the following categories of content and conduct are strictly prohibited on our Platform. The rules below apply to all Users, at all times, across all features of Contigo, including Voice Rooms, private messages, profiles, usernames, and any other User-generated content. Violations may result in content removal, temporary mute, account suspension, or permanent termination, and, where appropriate, may be reported to law enforcement. The examples provided under each rule are illustrative and not exhaustive; Contigo reserves the right to determine, in its sole discretion, whether any content or conduct violates these Guidelines.
You may not spread, post or chat about adult content, which we consider to be any media that is pornographic and/or may be intended to cause sexual arousal. Some specific examples include, but are not limited to:
You may not spread, post or chat about graphically violent or gory content, which we consider any media that depicts death, violence, surgical procedures or serious injury to humans or animals in graphic detail. Some specific examples include but are not limited to:
You may not spread, post or chat about content that depicts dangerous activities or products. Some specific examples include but are not limited to:
You may not spread, post or chat about content depicting illegal or regulated goods and services. Some specific examples include but are not limited to:
Contigo is committed to protecting every User's physical and emotional safety. This Part prohibits conduct that targets, threatens, harms, or dehumanizes other people, whether on or off the Platform.
You may not use Contigo to engage in, promote, threaten, or attempt any conduct that creates a credible risk of harm to another person's physical or emotional safety. This includes, without limitation:
Content or conduct of this nature is prohibited and may result in warnings, account suspension, or account termination. In addition, Contigo will report illegal conduct to law enforcement when appropriate.
You may not harass another person or incite other people to do so. We consider abusive behavior any attempt to harass, intimidate, silence others' voices. You may not direct abuse at someone by sending unwanted sexual content, objectifying them in a sexually explicit manner, or otherwise engaging in sexual misconduct. You may not spread, post or chat about content that exploits others (including extortion, blackmail, etc.), humiliates or harasses someone publicly, or harasses victims (or their friends and families) of a tragic event. Context matters when evaluating for abusive behavior and determining appropriate enforcement actions. Factors we may take into consideration include, but are not limited to whether:
You may not promote violence against, threaten, or harass other people on the basis of race, religion, ethnicity, national origin, sexual orientation, gender, gender identity, age, disability, serious disease, veteran status, or any other characteristic associated with systemic discrimination or marginalization. You may not use hateful images or symbols in your profile image. You also may not use your username, display name, or profile bio to engage in abusive behavior, such as targeted harassment or expressing hate towards a person, group, or protected category.
Some content may appear to be hateful when viewed in isolation, but may not be when viewed in the context of a larger conversation. For example, members of a protected category may refer to each other using terms that are typically considered as slurs. When used consensually, the intent behind these terms is not abusive, but a means to reclaim terms that were historically used to demean individuals. You do not need to be member of a target group for us to take action. We do not ask people to prove or disprove membership in any protected category and we will not investigate this information. Conduct that we consider hateful includes, but is not limited to:
a） Violent Threats
You may not make violent threats against an identifiable target in any way. Violent threats are declarative statements of intent to inflict injuries that would result in serious and lasting bodily harm, where an individual could die or be significantly injured. We have a strict policy against violent threats, which deemed to be making violent threats will face temporary suspension. Violent threats made on the basis of a protected category are also subject to the part of Violence and Physical Harm of these Guidelines.
b） Wishing, Hoping or Calling for Serious Harm on a Person or Group of People
You may not spread, post or chat about content that wishes, hopes, promotes, or expresses a desire for death, serious and lasting bodily harm, or serious disease against a person or group of persons. This includes, but is not limited to:
c） Mass Murder, Violent Events, or Specific Means of Violence
You may not post or chat about content that promotes mass murder, violent events, or specific means of violence on a person or group of persons. This includes, but is not limited to sending someone:
d） Inciting Fear About a Group of People
You may not target individuals with content intended to incite fear or spread fearful stereotypes about a group of people, including asserting that members of a group are more likely to take part in dangerous or illegal activities.
e） Repeated and/or Non-consensual Slurs, Epithets, Racist and Sexist Tropes, or Other Degrading Content
You may not target individuals with repeated slurs, tropes or other content that intends to dehumanize, degrade or reinforce negative or harmful stereotypes about a protected category, including targeted discrimination of transgender individuals.
f） Hateful Imagery
You may not post or chat about logos, symbols, or images whose purpose is to promote hostility and malice against others based on their race, religion, ethnicity, national origin, sexual orientation, gender, gender identity, age, disability, serious disease, veteran status, or any other characteristic associated with systemic discrimination or marginalization. Some examples of hateful imagery include, but are not limited to:
Contigo is an adults-only Platform. We are committed to preventing minors from accessing our Services and to taking immediate action against any content or conduct that endangers or exploits minors.
You may not spread, post or chat about content that contains minors (below the age of eighteen (18) or the age of majority in your jurisdiction, whichever is greater), nor may you allow minors to appear in your Voice Room. This applies even if they are your children or you otherwise have the permission to do so.
Contigo is intended for adults only. As part of our efforts to promote a safe communication and Voice Room environment, we use age-verification measures designed to confirm that members are at least eighteen (18) years old.
Age verification may occur during registration or at other points in connection with use of the Services. Age and identity verification measures are used for eligibility, safety, and fraud-prevention purposes. Verification processes are not guaranteed to be error-free and should not be relied upon as a substitute for personal judgment when interacting with others.
Additional information about how Contigo processes your biometric data, where applicable, is provided in our Privacy Policy.
You may not spread, post or chat about content that sexualizes minors or that promotes or glorifies child sexual exploitation. Examples of content that depicts or promotes child sexual exploitation include, but are not limited to:
The following behaviors are also not allowed on Contigo:
You may not spread, post or chat about content that infringes others' intellectual property, including content that you do not have a right to make available, or that infringes any patent, trademark, trade secret, copyright, privacy, or other proprietary rights of any party.
You may not spread, post or chat about another person's voice or image without their permission. Accordingly, you may not spread, post or chat about any recordings or images of another person that were produced or distributed without their permission.
You may not post or chat about another person's private information without their permission, including photos, videos, and personally identifiable information, nor may you threaten or encourage others to do so.
You may not impersonate individuals, groups, or organizations in a manner that is intended to or does mislead, confuse, or deceive others.
You may not use Contigo for any unlawful purposes or to further illegal activities. By using Contigo, you agree to comply with all applicable laws governing your online conduct and content.
You may not use Contigo for the purpose of spamming anyone. You may not register accounts or post Content automatically, systematically, or programmatically. You may not upload or transmit software viruses, malware, or any other harmful computer code, files or programs, or use any data mining, robots, or similar data gathering or extraction methods. You may not disrupt or impose an unreasonable burden on Contigo (or another person's use of Contigo) or networks connected to Contigo, or breach or attempt to breach the security of Contigo.
You may not spread, post or chat about any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, pyramid schemes or any other form of solicitation, or offer any unauthorized contest, giveaway, or sweepstakes.
This Part describes how Users may report violations, how Contigo reviews and enforces these Guidelines, and how Users may appeal enforcement decisions.
All users have the ability to contact us for the purpose of reporting illegal and inappropriate content on our Platform. Contigo reviews reports of prohibited content or conduct using a combination of automated tools and human moderation within 24 hours.
However, misuse of the reporting feature is prohibited. Frequently submitting obviously unfounded reports or complaints may therefore result in sanctions on our Platform. We will point this out to you or warn you before making a decision.
Whether the reporting feature has been misused is determined in particular based on the number of obviously unfounded reports or complaints within a given period. However, abuse, such as multiple unfounded reports via the Report button, is only considered to have occurred when the reports or complaints are obviously unfounded, i.e., it is immediately clear and evident to our moderation team that there is no inappropriate or illegal content. If this is not the case, we investigate each report in detail. If these obviously unfounded reports or complaints are made multiple times within a particular period, this constitutes abuse. Abuse will result in temporary or – depending on the severity – permanent exclusion from our service.
After receiving and reviewing a report of prohibited content or conduct, Contigo does not generally notify other members who may have communicated with the reported user, unless required by law, requested or directed by law enforcement, or where Contigo determines that notification is necessary to comply with legal obligations. In such cases, any notice provided will be limited in scope and will not disclose specific details of the report or investigation.
To report illegal and inappropriate content or conduct, please follow the instructions for the in-app process.
Consequences of Violations. We impose a variety of penalties for violating our Content and Conduct Policy. If a violation is identified, Contigo may mute the related user, remove the content, temporarily suspend the member's profile, or permanently terminate the member's account.
We strive to encourage adherence to these guidelines through education, and we try to provide explanations for our decisions whenever possible. When determining the penalty, we consider a number of factors including, but not limited to the severity of the violation and an individual's previous record of violations. Nevertheless, if an account is engaging primarily in abusive behavior, is engaging in extremely offensive speech or behavior, or is deemed to have shared a violent threat, we may permanently suspend it upon initial review. When we are made aware of Content depicting or promoting child sexual exploitation, we remove it from Contigo without further notice and report it to the National Center for Missing & Exploited Children (NCMEC) in accordance with applicable law.
If your account is suspended or barred as a result of reported misconduct, you may request a review of the decision by contacting Contigo at contact@contigochat.com. Appeals will be reviewed on a case-by-case basis, and outcomes are at Contigo's discretion.
If you are experiencing a period of hard time, facing sexual assault, domestic violence, stalking, or other serious harm, help is available. You may, of course, contact local law enforcement or use resources on these topics:
If you are having thoughts of harming yourself, we urge you to speak to someone you trust. You can also use one of the resources listed below, which provide confidential emotional support to people in suicidal crisis or emotional distress, 24 hours per day, 7 days per week.
We strongly urge you to speak to someone you trust and make a report to your local law enforcement agency about this incident. Please consider using one of the resources listed below, which provide 24/7 confidential support for individuals impacted by domestic violence and sexual assault.
These Guidelines are not exhaustive. Contigo reserves the right, in its sole and absolute discretion, to interpret and apply these Guidelines — in letter or in spirit — to any Content or conduct on the Platform. We may also amend these Guidelines from time to time to reflect changes in applicable law, platform features, or community standards. Material changes will be communicated through the Services or by other appropriate means, and continued use of Contigo after such changes constitutes acceptance of the revised Guidelines.