Effective Date: [2026-10-09]
Contigo is provided by Mate Group Technology PTE. LTD. (“we”, “us”, or “our”). We understand the importance of your personal information and that your trust is crucial to us. This Privacy Policy describes how we collects, uses, and discloses your personal information when you access or use our mobile application and related services (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a registered account holder or any other individual whose personal information we have collected in connection with the Services.
In this Privacy Policy, the terms “personal information” and “personal data” are used interchangeably and refer to information relating to an identified or identifiable natural person. Under applicable laws, including those in the United States, “personal information” is defined as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy, post the revised Privacy Policy on the Services, and take any additional steps required by applicable law, which may include providing you with advance notice or seeking your renewed consent.
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The categories and specific information that we collect and use vary depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depend on how you interact with and use our Services. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services includes:
Registration and Account Information:
Mobile phone number (when registering via phone number);
Date of birth (precise date, used to verify that you are at least 18 years old);
Gender identity (options include: Male, Female, Non-binary, or Prefer not to say);
Sexual orientation. If you select “Non-binary” or “Prefer not to say”, we will ask you to indicate the gender(s) of users you would like to connect with;
Your height and weight (optional).
Profile Information (certain fields are optional and user-controlled):
Username;
Photos (publicly visible images and private photos);
Date of birth;
Any other information you choose to include in your profile (height, weight, occupation, and other information).
Communications and User Content:
Audio information and content shared in voice rooms;
Text messages as well as video, image, and other multimedia content, sent to other users through the Services;
Content of communications you direct to our customer support team, including inquiries, complaints, and feedback.
Payment information: When you use the in-app payment feature, we collect your designated payment account information for the purpose of processing your payment request. We do not store full financial account credentials beyond what is required for the transaction.
Geolocation data (Approximate location or precise location): With your permission, we will collect your location data from your device. If you refuse to authorize, you will not be able to use certain functions that rely on precise location.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features of Contigo.
Identity Verification Information
If you choose to use our identity verification feature, we and/or our third-party verification service providers may collect and process:
Facial verification information, including a live selfie, facial images or video captured during the verification process, and facial geometry or other biometric identifiers derived therefrom, which are used to confirm that you are a real, live person and that the face captured matches your account;
Gender verification information, including the gender you declare and the results of our verification of that declaration;
Verification results and status, including whether your verification was successful, the date and time of verification, and any associated verification badge or label displayed on your profile;
Technical information associated with the verification process, such as device identifiers and IP address, used for fraud prevention and security purposes.
Facial verification information constitutes biometric and sensitive personal information under applicable U.S. state laws. We will only collect it with your express consent, use it solely for the purpose of verifying your identity and preventing fraud, will not sell, share for cross-context behavioral advertising, or otherwise profit from it, and will permanently destroy the biometric identifiers once the verification purpose has been satisfied. Please note that once you complete verification, a verification badge will be visible to other users on your profile. Verification is optional; however, if you decline, you will not be able to access features that require verification.
Reports and Content Moderation Information
Our Services allow you to report other users, chat messages, and voice rooms that you believe violate our Terms of Service or Community Guidelines. You may submit a report from a user's profile page, the messaging page, or within a voice room. When you submit a report, or when you are the subject of a report, we may collect and process:
Information you provide in the report, including the category of the report, your written description of the issue, and any supporting materials you choose to attach (such as screenshots);
Information about the reported user, message, or voice room, including the relevant account identifiers, the reported chat messages, and, where available, audio information or recordings from the reported voice room, together with associated metadata such as the time and location of the reported content within the Services;
Records of our handling of the report, including our review notes, the outcome of the report, and any enforcement action taken (such as warnings, content removal, or account restrictions).
When you access or use the Services of Contigo, we and our service providers may automatically collect certain technical and usage data, including:
Device Information: Device model, operating system and version, unique device identifiers;
Network and Connection Information: IP address, mobile network information, Wi-Fi connection information;
App Information: App version, language settings, time zone;
Usage Data: Features accessed, voice rooms joined or created, messages sent (metadata, not content), session duration and timestamps, interaction data (e.g., user profiles viewed, connection requests made);
Log Data: Server logs, error reports, and crash data.
If you choose to register or log in using a supported third-party platform, we may receive certain information from that platform, subject to the permissions you grant and the platform's own privacy policies. The third-party login options currently supported include:
Facebook, Google: We may receive your profile photo, username, gender, date of birth;
Apple, TikTok: We may receive your profile photo and username.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Providing the Services to you, and fulfilling our contracts with you. We use your personal information to provide you with the Services in order to perform our contract with you, including to set up, verify and manage your account, enable core social features, facilitate user matching and recommendations, process in-app transactions, send transactional and account-related notifications.
Identity Verification and Fraud Prevention. We use your personal information, including facial verification information where you choose to complete verification, to verify your identity and declared attributes, confirm that you are a real person, display verification badges on your profile, prevent fake, duplicate or unIdentity Verification and Fraud Prevention. We use your personal information, including facial verification information where you choose to complete verification, to verify your identity and declared attributes, confirm that you are a real person, display verification badges on your profile, prevent fake, duplicate or unauthorized accounts, and detect and prevent fraud, scams, payment abuse and other misuse of the Services. Biometric identifiers are used solely for these verification and security purposes.
Communicating with You. We use your personal information to provide you with customer support.
Services Improvement. We use your personal information to analyze and optimize customer experience and improve Services.
Safety, Security and Content Moderation. We use your personal information to review reported users, chat messages and voice rooms, to monitor for and enforce compliance with our Terms of Service and Community Guidelines, to detect, investigate and address harmful, illegal or objectionable content and conduct (including harassment, hate speech, child sexual exploitation and spam), to take enforcement actions such as warnings, content removal and account restrictions, to prevent banned users from creating new accounts, to protect the safety of minors, and to maintain the security and integrity of our systems, networks and Services
Legal Compliance and Protection of Rights. We use your personal information to comply with applicable laws, regulations, legal processes and governmental requests, to enforce our Terms of Service and other agreements, to establish, exercise or defend legal claims, to resolve disputes, and to protect the rights, property, safety and security of our users, our company and the public.
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
To vendors or other third parties who perform services on our behalf (e.g., data storage, payment processing, cloud storage, identity verification).
When you direct or request us to disclose certain information to third parties, or when you otherwise consent to disclose, such as to recommend your profile information to others or through your use of social media widgets or login integrations (Facebook, Tiktok, Google, Apple).
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, acquisition, or sale of assets.
To comply with any applicable legal obligations, including to respond to subpoenas, court orders, search warrants, and similar legal requests.
To enforce the Terms.
To protect or defend the Services, our rights, and the rights of our users or others.
Type of personal information disclosed that may be considered “sale” (as defined under applicable privacy law) include hashed email address, hashed phone number, user browsing activity information, user interaction information.
Categories of third parties to whom personal information was disclosed that may be consider “sale” (as defined under applicable privacy law) includes social media networks and advertising partners.
We do not knowingly or intentionally collect personal information from individuals under the age of 18 (or the applicable age of majority in their jurisdiction, if higher). Our Services are not directed to minors and we do not encourage individuals under the age of 18 to use our Services. All users are required to provide their precise date of birth during the registration process. If the submitted date of birth indicates that the individual is under 18 years of age, registration will be declined and the submitted data will not be retained. To ensure that all our registered users are at least 18 years of age, we employ facial recognition technology to assist us in verifying their ages.
If you believe we have collected personal information from an individual under the age of 18 (or the applicable age of majority in their jurisdiction, if higher) without parental/guardian consent, or if you are the parent or guardian of such an individual and wish to have their information removed, please contact us through the email address or physical address provided in the “Contact Us” section. Upon notification, we will promptly investigate the matter and take appropriate steps to delete any such personal information.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
You are able to exercise your following privacy rights by contacting us via the contact information provided in the "Contact Us" section in accordance with the applicable law as well as subject to certain limitations at law, including but not limited to:
Right to know: You may have the right to know what personal information we have collected about you, including the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or sharing personal information, information about third parties to whom we share the personal information, and the specific pieces of personal information we have collected about you.
Right to Access: You may have the right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Take Your Data with You / to Request a Copy of Your Data: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt-out of the Sale of Your Data. You have the right to direct us not to sell your personal information to third parties. This allows you to exercise control over who has access to your data and how it's used. When you exercise this right, we will cease selling your information upon receiving your request, subject to certain exceptions permitted by applicable privacy law.
Right to Opt-out of Targeted Advertising or Profiling. You may have the right to opt-out targeted advertising (as defined under applicable privacy law) or profiling (as defined under applicable privacy law) if we process your personal data for such use.
You may exercise any of these rights by contacting us using the contact details provided in the “Contact Us” Section.
You have the right to appeal any decision we have made about your request by following the instructions in the communication you receive from us notifying you of our decision.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided in the “Contact Us” Section. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [contact@contigochat.com] or contact us at [Me-Settings-Customer Service].
Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act (“CCPA”) and the “Shine the Light” Law. If you are a California resident, this section applies to you.
As described above, we have disclosed the information about our collection, use and disclosure of your personal information in the “How We Collect Your Personal Information”, "How We Use Your Personal Information" and “How We Share Your Personal Information” of this Privacy Policy. As required by certain state laws, we use extra tables below (serving as “Notice at Collection”) to explain this same information, including the categories of personal information we collect (and have collected over the preceding 12 months), types of recipients to which we disclose such information, and the ways we use each category of information.
| Categories of Personal Information We Collect | Our Business Purposes for Collection, Use and Disclosure | Sales of Personal Information | Sharing for Cross-Context Behavioral Advertising | To Whom We Disclose and the Purposes of Disclosures |
|---|---|---|---|---|
| Identifiers — mobile phone number, username, IP address, unique device identifiers, third-party platform IDs, device identifiers and IP address collected during identity verification; account identifiers of reported users, messages or voice rooms | Account registration and authentication; providing core Services; security, fraud prevention, and account protection; communications with you; legal compliance; verifying identity and preventing fraud | No | No | Cloud service providers (data storage and hosting); third-party login providers (authentication); our affiliates (internal operations); government and law enforcement authorities (compliance with legal obligations) |
| Customer Records — phone number, payment account information, identity verification results and status; information you provide in a report (report category, written description); records of our handling of reports | Account management; processing in-app; customer support, providing the identity verification feature | No | No | Payment processors (transaction processing); customer support service providers (responding to inquiries); our affiliates (internal operations) |
| Protected Classification Characteristics — date of birth/age, gender identity, sexual orientation, the gender you declare and the results of our verification of that declaration | Age verification (18+); enabling user matching and recommendations; personalizing the Services in accordance with your preferences, providing the gender verification feature you elect to use | No | No | Cloud service providers (data storage); our affiliates (internal operations); government and law enforcement authorities (compliance with legal obligations) |
| Commercial Information — transaction records related to in-app | Processing transactions; record-keeping; fraud prevention; legal and tax compliance | No | No | Payment processors (transaction processing); our affiliates (internal operations); government and law enforcement authorities (compliance with legal and tax obligations) |
| Biometric Information — facial images and facial feature data, used solely for age assurance, a live selfie, facial images or video captured during identity verification, and facial geometry or other biometric identifiers derived therefrom, used to confirm that you are a real, live person and that the face captured matches your account. (Voice room audio used for content moderation is not used to identify individuals and does not constitute biometric information.) | Verifying that users meet our minimum age requirement (18+); confirming a real, live identity and preventing account impersonation, fake accounts and fraud; enabling verification-restricted features (such as joining a streamer agency/guild). Biometric identifiers are permanently destroyed once the verification purpose has been satisfied and are not used for any other purpose | No | No | Identity verification service providers (age assurance); cloud service providers (data storage) |
| Internet or Other Electronic Network Activity Information — app usage data, features accessed, voice rooms joined/created, message metadata, session duration, profile-viewing and interaction data, log data, crash reports, date and time of identity verification; report category; reported chat messages; metadata associated with reported content, such as the time and where within the Services it appeared | Operating, maintaining and improving the Services; content moderation and enforcing our Community Guidelines; investigating reports and taking enforcement action; detecting security incidents and fraud; debugging; analytics and internal research; personalizing recommendations | No | No | Cloud service providers (data storage); analytics service providers (service improvement); our affiliates (internal operations) |
| Geolocation Data — approximate or precise location, with your permission | Enabling location-based features (e.g., nearby user discovery); user matching | No | No | Cloud service providers (data storage); our affiliates (internal operations) |
| Audio, Electronic, Visual, or Similar Information — profile photos, public and private photos, voice room audio, live selfie, facial images or video captured during identity verification; supporting materials you attach to a report, such as screenshots; audio or recordings from a reported voice room | Displaying your profile; providing voice room features; identity verification; reviewing reports and enforcing our Community Guidelines; protecting user safety; complying with legal obligations | No | No | Cloud service providers (data storage); content moderation service providers (safety and policy enforcement); other users (to the extent you choose to share publicly within the Services) |
| Professional or Employment-Related Information — occupation (optional, if provided in profile) | Profile display and user matching | No | No | Cloud service providers (data storage); other users (to the extent displayed on your profile) |
| Inferences — inferences drawn from the above to reflect user preferences and behavior, used for matching, recommendations identity verification results, including whether your verification was successful and the verification badge displayed on your profile; our review notes, the outcome of a report, and any enforcement action taken (such as warnings, content removal or account restrictions) | User matching and content/profile recommendations; service personalization and improvement | No | No | Cloud service providers (data storage); our affiliates (internal operations) |
| Sensitive Personal Information — precise geolocation; contents of messages and voice room audio not directed to us; sexual orientation; biometric information used for age assurance and identity verification | No | No | Cloud service providers (data storage); identity verification service providers (age assurance); government and law enforcement authorities (compliance with legal obligations) |
Some of the information we collect also constitutes “sensitive personal information” under the CCPA, including precise geolocation, sex life or sexual orientation, biometric information, and contents of your messages.
As described above in “Security and Retention of Your Information” of this Privacy Policy, we retain personal information for as long as necessary to provide the purposes as set out in “How We Collect Your Personal Information” and “How We Use Your Personal Information” sections, subject to any legal obligations to further retain your information, for purposes of legal claims or investigations, or as set out in this Privacy Policy. We are required by law to keep some types of information for certain periods of time (e.g. statute of limitations). If your personal information is no longer necessary for the legal or business purposes for which it is processed, we will generally destroy or anonymize that information.
We collect and process Sensitive Personal Information — including precise geolocation, sexual orientation, biometric information used for age assurance, and the contents of communications and voice room audio (excluding communications directed to our customer support) — only for the purposes permitted under Cal. Civ. Code §1798.121 and §7027(l) of the CCPA Regulations.
Specifically, we use such information to perform the Services reasonably expected by you, to verify that you meet our minimum age requirement of 18, to detect and prevent fraud, abuse, and security incidents, to ensure the safety and integrity of the Services, and to comply with applicable legal obligations. Certain Sensitive Personal Information is collected only on an optional basis or based on information you voluntarily choose to provide, and you may choose not to provide it. In addition, we do not store certain categories of Sensitive Personal Information beyond what is necessary to deliver the requested features.
We do not use or disclose Sensitive Personal Information to infer characteristics about you or for any other purpose that would trigger your right to limit its use and disclosure.
If you wish to request that we limit the use or disclosure of your Sensitive Personal Information, you may contact us using the contact details provided in this Privacy Policy, and we will review and respond to your request in accordance with applicable law.
In addition, under California law, operators of online services are required to disclose how they respond to “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not respond to “do not track” signals. And we do not knowingly permit third parties to collect personal information about an individual’s online activities over time and across different online services. We do, however, honor Global Privacy Control (GPC) opt-out preference signals as a request to opt out of the sale and sharing of personal information, to the extent required by applicable California law.
Our Services does not sell or share your personal information. Therefore, the Global Privacy Control (GPC) signal is not applicable to the data processing procedures of the Services.
If you are a California resident, you have the right to request, as applicable:
To know your personal information the business has collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of personal information the business has collected about you;
To correct your personal information (for example, if it is inaccurate or incomplete);
To delete your personal information; and
To opt out of sales or “sharing” (as defined under CCPA) of your personal information.
More details on how to make these requests are in the “Your Rights” section above. You can also email us directly at the email address in the Contact Us section to submit a request, or designate an authorized agent to submit a request on your behalf. We may ask for additional information to verify the authenticity of your request or a request submitted by an authorized agent. We will not discriminate against you if you exercise your rights under the CCPA.
You have the right, at any time, to direct a business that sells or “shares” personal information about you to third parties not to sell/share your personal information. This is the right to opt-out of sale/sharing. The meaning of “sell” and “sharing” under the CCPA is broadly defined and can include sharing your information for any economic benefit.
To the extent that any such third party is not considered a service provider or contractor under CCPA or CCPA is interpreted in a way that any action by us is a “sale” or “sharing”, and to the extent that you wish us not to sell or share such information, please submit your request using the methods listed below.
Contact us directly at [contact@contigochat.com] to submit a request;
Or submit a request through [Me-Settings-Customer Service].
California Civil Code § 1798.83 (the “Shine the Light” law) permits California residents who have an “established business relationship” with a business to request, once per calendar year, information about the categories of personal information (if any) that the business has disclosed to third parties for those third parties’ direct marketing purposes during the immediately preceding calendar year, and the names and addresses of all such third parties. We do not share your personal information with third parties for those third parties’ own direct marketing purposes. Accordingly, we are not required to provide a list of third-party recipients for Shine the Light purposes, and you are not required to submit a Shine the Light request to exercise this right.
If you have questions about our information-sharing practices or believe that information about you has been shared with a third party for direct marketing purposes, please contact us at [contact@contigochat.com].
NRS Chapter 603A permits Nevada residents an Opt-out right to direct us not to sell certain “covered information” that we have collected or will collect about you through our Services. “Covered information” under Nevada law includes personally identifiable information such as your name, address, email address, telephone number, and other identifiers that allow a person to be contacted physically or online. “Sale” means the exchange of covered information for monetary consideration by the operator.
We do not sell your covered information to third parties for monetary consideration. If you have questions about our information-selling practices or want to exercise your right to opt-out of any such sale of your covered information, you may submit a verified request at [contact@contigochat.com].
Under the Illinois Biometric Information Privacy Act (BIPA), 740 ILCS 14/1 et seq., Illinois residents have the right to be informed in writing that Biometric Information is being collected or stored. This right specifically includes: What is collected, specific purpose and length of retention. Without your permission, we do not collect, capture, purchase, receive through trade, or otherwise obtain your biometric identifier or biometric information. We do not and will not sell, lease, trade, or otherwise profit from your Biometric Information under any circumstances.
If you have questions about our information-processing practices, please contact us at [contact@contigochat.com].