Effective Date: [2026-05-15]
Please read these Terms of Service (“Agreement”) carefully before using Contigo. This is a legally binding agreement between you and Mate Group Technology PTE. LTD.
We have included brief summaries at the beginning of several sections to make it easier for you to read and understand this Agreement. The summaries are provided for convenience and form a part of, but do not replace, the text of each section.
Terms of Service together with the Privacy Policy (collectively “Terms”) govern your access to and use of Contigo and its related services (collectively "Services"). The Terms constitute a legally binding agreement between you and Mate Group Technology PTE. LTD. (together with its affiliates and suppliers, collectively Contigo, “we”, “us” or “our”) with respect to your use of Services.
Certain parts of the Services may have separate terms and rules, which are incorporated by reference into these Terms and form an integral part hereof.
By clicking "Agree", accessing, browsing, or otherwise using our Services, you expressly acknowledge that you have read, understood, and agree to be bound by the Terms. If you do not agree to the Terms, you should immediately discontinue any use of the Services.
Important notice regarding arbitration: Please read Section 14 carefully. It requires you to resolve disputes with Contigo through binding individual arbitration administered by the Singapore International Arbitration Centre (SIAC) rather than in court. By agreeing to the Terms (including this arbitration provision), you are waiving your right to have your dispute heard by a judge or jury and your right to participate in a class action or representative proceeding.
We may update this Agreement from time to time. When we make material changes, we will post the revised Agreement with an updated effective date. Your continued use of the Services after such changes constitutes your acceptance of the revised Agreement. Notwithstanding the foregoing, any changes to Section 13 (Limitation of Liability) or Section 14 (Dispute Resolution) will require your affirmative acceptance before taking effect with respect to you.
By using the Services, you represent and warrant that you: a） Are an individual person and not a corporation, partnership, or other business entity; b） Are at least 18 years of age; c） Are legally capable of entering into a binding contract; d） Are not on any list of individuals prohibited from doing business with the United States , nor are you subject to any other similar restrictions. e） Are not prohibited by law from using the Services in your jurisdiction; f） Have not committed, been convicted of, or pled no contest to any crime involving violence, a threat of violence, or sexual misconduct; g） Are not required to register as a sex offender with any state, federal, local, or international sex offender registry; h） Do not have more than one active account on the Services; and i） Have not previously been removed from the Services without our express written permission to re-register.
If at any time you cease to meet these requirements, you must immediately stop using the Services and delete your account. Furthermore, we reserve the right to delete your account at our sole discretion and terminate your access to our Services without prior notice.
As a user of the Services, you agree to: a） Comply with this Agreement and review with it periodically; b） Comply with all applicable local, national, and international laws and regulations; c） Use the most recent version of the Contigo application; d） Treat all other users courteously and respectfully, both on and off the platform; e） Treat Contigo's customer service stuff with respect; f） Review and follow our Community Guidelines; and g） Take reasonable measures to protect your account credentials and security.
You agree that you will NOT: a） Misrepresent your identity, age, and eligibility; b） Act in a way that damages the performance or proper functioning of the Services, or hinders other users from using them; c） Use the Services in any way that is unlawful, harmful, abusive, racially or ethnically offensive, defamatory, indecent, sexually explicit or obscene, invasive of others’ privacy, harassing, stalking, threatening, hateful, or otherwise objectionable; d） Interfere with, disrupt, negatively affect the servers or networks connected to the Services; e） Use the Services for any harmful, illegal, or nefarious purpose; f） Post any Content that violates Section 2; g） Solicit passwords for any purpose or obtain personal information from other users for commercial or unlawful purposes or to facilitate harassment, or disseminating others' personal information without their consent; h） Solicit money or any items of value from other users, whether as a gift, loan, or form of compensation; i） Use another user's account or allow another person to use your account; j） Engage in any fraudulent conduct, pyramid schemes, or similar practices; k） Violate the limited license granted to you in Section 6; l） Disclose the private information that you do not have the right to disclose; m） Copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content, or proprietary information accessible through the Services without Contigo's prior written consent; n） Express or imply that any statements you make are endorsed by Contigo; o） Use any robot, spider, site search/retrieval application, or other automated device, process, or means to access, retrieve, index, data mine, or in any way reproduce or circumvent the navigational structure or presentation of the Services; p） Develop, support, or use software, devices, scripts, robots, or any other means or processes to scrape the Services or otherwise copy profiles and other data from the Services; q） Use or attempt to use another user's account or create a false identity on the Services; r） Use or develop any third-party applications or services that directly interact with our App, including but not limited to artificial intelligence or machine learning systems; s） Use the Services to distribute unsolicited commercial email ('spam') or to advertise or promote any product or service; t） Encourage, advocate for, or facilitate any activity that violates this Agreement; u） Submit false, misleading, or clearly unsubstantiated reports regarding other users' behavior or content, or abuses any available Contigo report system. v） Post, upload, or distribute any defamatory, libelous, or inaccurate content; w） Post, upload, or distribute any content that infringes the intellectual property rights of any third party; or x） Use the Services in a manner inconsistent with any and all applicable laws and regulations.
You may not post, upload, display, or otherwise make available any Content that: a） Can reasonably be considered offensive, harassing, unpleasant, embarrassing, or frightening to others; b） Is sexually explicit or pornographic, or promotes sexual services; c） Relates to commercial activities (including but not limited to sales, competitions, employment or investment opportunities, promotions and advertisements, service solicitations, sex work, and links to other websites or paid hotline numbers); d） Depicts, promotes, or facilitates illegal content including but not limited to terrorism, human trafficking, money laundering, child abuse and exploitation, or incites violence or hatred; e） Depicts, promotes, or facilitates drug use or the sale of controlled substances; f） Is hateful, threatening, or abusive based on race, ethnicity, national origin, sex, gender identity, sexual orientation, religion, disability, or any other characteristic; g） Depicts minors in a sexual context or exploits, harms, or attempts to exploit or harm minors in any way, including by exposing them to inappropriate content; h） Contains any spyware, adware, viruses, damaged files, worm programs, or other malicious code designed to disrupt, damage, restrict usage, or interfere with software, hardware, telecommunications systems, networks, servers, or other devices; i） Contains another person's portrait without their consent, or for minors, without the content of their parents or guardians; j） Is false, misleading, or deceptive; k） Damages the reputation of Contigo by uploading or sharing defamatory content against Contigo on the platform, or promotes the misuse of any services provided by Contigo. l） Violates any applicable law or regulation; or m） Promotes or facilitates money laundering or financial fraud.
Uploading or sharing content that violates these terms ("Prohibited Content") may result in immediate suspension or termination of your account.
When using our Services, you may access: (i) the content you upload, provide, or share while using our Services, including content uploaded, provided, or shared pursuant to our Services guidelines ("Your Content"); (ii) content uploaded or provided by other users while using our Services ("Member Content"); and (iii) content provided by us through our Services ("Our Content").
You are solely responsible for the content and information that you post, upload, publish, link to, transmit, record, display, or otherwise make available (collectively, "Post") on the Services, including text, photographs, videos, audio, or other material.Therefore, you agree to indemnify, defend and hold harmless us from any third-party claims arising out of or relating to Your Content, and to release us from any liability, loss or damages arising therefrom.
You hereby represent and warrant that the information you provide to us or any other user is accurate, including any information submitted through third-party sources (where applicable), and that you will update your account information as necessary to ensure its accuracy. The content in your profile should be relevant to the intended use of our Services. You may not post any Content that violates the Terms, our Community Guidelines, or applicable law.
You must not disclose any personal contact information, banking details, or peer-to-peer payment information related to yourself or any other person (e.g., name, home address or postal code, phone number, email address, URL, credit/debit card information, peer-to-peer payment username, or other banking details).If you choose to share any personal information about yourself with other users, you do so at your own risk. We strongly advise you to exercise caution when disclosing any personal information online.
Other users will be able to view your profile; so before publishing, ensure you feel confident sharing Your Content. You acknowledge and agree that Your Content may be viewed by other users, and despite these terms, other users may still share Your Content with third parties. By uploading Your Content, you hereby represent and warrant to us that you possess all necessary rights and authorizations for such uploads, and you automatically authorize us to use Your Content as described in Section 7 below.
You represent and warrant that: (i) you own all Content that you post or otherwise have the right to grant the rights set forth in this Agreement; and (ii) the posting of Your Content does not violate the privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person.
You understand and agree that, in accordance with applicable laws and regulations, we may analyze, access, store, and use Your Content—including information and other communication data—to monitor, develop, personalize, and improve our Services through machine learning and other automated technologies.
You acknowledge and agree that we may monitor or review Your Content, and we reserve the right to remove, delete, edit, restrict, block, or prohibit access to any of Your Content at any time at our discretion. If applicable laws in any jurisdiction where our Services are available prohibit Your Content—even if Your Content does not violate those laws at your location—we may still remove it. Furthermore, you understand and agree that we are not obligated to display or review Your Content.
Other users of the Services also post content on the Services. Member Content belongs to the user who posted it and is stored on our servers and displayed at the direction of that user.
You must always carefully review and independently verify the accuracy of member content. Other users may use features to generate or enhance content based on the Member Content they provide. Such content may contain biased, inaccurate, harmful, offensive, or misleading information. Other users are solely responsible for their Member Content and for any decisions, actions, or omissions taken based on that content. Contigo expressly disclaims any liability for such Member Content.
You don’t have any rights in relation to Member Content. While you have access to Member Content, it does not belong to you. You may not copy the Member Content for any purpose other than those specified in the Terms. You may only use other users' content to the extent that your use relates to Contigo use in accordance with this Agreement. If you misuse Member Content, Contigo reserves the right to terminate your account. The restrictions on prohibited content in Section 2 also apply to your use of Member Content and any other content.
Contigo holds all the ownership to the other content in our Services.
Between you and Contigo, all other text, content, graphics, user interfaces, trademarks, logos, sounds, artworks, images, and other intellectual property rights that appear or are integrated into our Services are owned, controlled, or authorized by Contigo, all of which are protected by copyright, trademark, patent, trade secret, and other laws, and we own and retain all rights to Our Content and the Services. In accordance with Section 6 below, we grant you a limited license to access and use Our Content, reserving all other rights.
We are committed to fostering a positive, respectful community where we tolerate no inappropriate content or behavior, whether within or outside our Services. We encourage you to report any behavior by another user that violates this Agreement or our Community Guidelines. You can report a user on his profile page or by contacting us at contact@contigochat.com. And we will process it timely after the verification.
Violations may result in consequences of varying severity: minor violations may lead to warnings, while serious or repeated violations may result in account suspension. If you believe your content was mistakenly removed, you may file a complaint at contact@contigochat.com.
Clearly unfounded reports may result in penalties against the reporter. When assessing abuse, we consider factors such as evidence indicating the report was motivated by bias or hatred (e.g., based on protected characteristics like race, sexual orientation, or gender identity) or other malicious intent. Repeated submission of clearly unsubstantiated reports will lead to account suspension.
In accordance with our Privacy Policy, to safeguard user security and protection, we may take necessary actions when we determine you have violated these Terms, including prohibiting you from using our Services and/or preventing you from creating a new account. You acknowledge and agree that we shall not share information about your account with you if such sharing could compromise the security or privacy of other users.
We enforce our content policies by combining automated tools with human review, including technologies that proactively detect and remove specific types of prohibited content. We also encourage users to report any inappropriate material they encounter. Our systems and processes are designed to prioritize identifying and removing the most severe and harmful violations—such as child sexual exploitation or terrorist content—even when such instances are rare.
Contigo reserves the right (but has no obligation) to review, monitor, and remove Content at our sole discretion, at any time, without notice to you. We may also investigate and take appropriate action, including terminating your account and referring you to law enforcement authorities, if you violate this Agreement.
For information about how Contigo collects, uses, and shares your personal information, please review our Privacy Policy. By using the Services, you agree to the terms of our Privacy Policy.
Subject to your agreement and compliance with the Terms, Contigo grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, non-sublicensable license to access and use the Services for your personal, non-commercial purposes. This license is for the sole purpose of allowing you to use and enjoy the benefit of the Services as provided by Contigo, in the manner permitted by this Agreement.
This license does not permit you to: (i) resell or make any commercial use of the Services or any content; (ii) collect or use any product listings, descriptions, or prices; (iii) copy, distribute, perform, display, or create derivative works of the Services or any content; or (iv) use any data mining, robots, or similar data gathering or extraction methods.
If you violate the Terms, this authorization and any authorization to access the Services will be automatically revoked.
By creating an account, you grant to Contigo a worldwide, transferable, sublicensable, royalty-free, perpetual, irrevocable right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, distribute, and otherwise make available to the general public your Content, including any information you authorize us to access from third parties, in whole or in part, and in any way and in any format or medium currently known or developed in the future. You agree that Contigo may use your Content, including in connection with automated processes, to operate, provide, improve, and personalize the Services.
Contigo's license to your Content shall be non-exclusive, except that Contigo's license shall be exclusive with respect to derivative works created through use of the Services. For example, Contigo would have an exclusive license to screenshots of the Services that include your Content.
Furthermore, to enable Contigo to prevent the use of Your Content outside our Services, you authorize us to act on your behalf in addressing instances where other users or third parties infringe upon Your Content obtained from our Services. This authorization explicitly includes the authority to send notifications on your behalf under DMCA 512, when Your Content is accessed and used by third parties outside our Services, but does not mean Contigo has such obligations. Contigo is not obligated to take any action regarding the use of Your Content by other users or third parties.
You agree that Contigo may access, preserve, and disclose your account information and content if required to do so by law or in good faith belief that such access, preservation, or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce this Agreement; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of Contigo or any other person.
Contigo offers virtual items ("Virtual Items") that may be purchased through third-party platforms, including the Apple App Store and Google Play Store (collectively, "External Services"). You must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) to purchase, use, or obtain certain Virtual Items including but not limited to Gold Coins, Diamonds and Gifts. You can only purchase them from us or our authorized partners through our Services.
Gold Coins: A gold coin is a digital item that can be used to access or activate other virtual items or services provided by Contigo on the platform.
Gifts: A gift is a digital item that can be purchased with gold coins and is available exclusively on the platform, which expresses your personality and appreciation for content through a unique or specialized response; and enables you to interact with others, such as in communication with somebody or in the voice room.
Diamonds: A diamond is a digital item that can be exchanged for other digital items in a certain proportion.
If you purchase Virtual Items through the Apple App Store or Google Play Store, your purchase is subject to the applicable External Services’ terms and conditions, and you should review those terms carefully. Contigo is not responsible for the policies, terms, or operations of any External Services. Payment management for Services purchases must be done through your Apple ID or Google account settings, not through Contigo.
Virtual Items represent limited authorized rights governed by this Agreement. Unless otherwise prohibited by applicable law, the property rights or ownership of the Virtual Items have not been transferred or assigned to you. This Agreement shall not be construed as the sale of any rights associated with the virtual items. Virtual Items are not transferable and may not be sold, traded, or exchanged between users or with us, except as explicitly permitted within the Services.
If we determine that you have violated our Terms of Service, Community Guidelines, Virtual Items Policy, any applicable policy, we may immediately terminate or suspend your access to Virtual Items without further notice. We also reserve the right to delete or update your access permissions to Virtual Items in the event of an error.
If your platform account is deactivated or terminated before you use Virtual Items (including any available Gold Coins), you will not be entitled to a refund or any additional access to or value of Virtual Items unless required by applicable law. Therefore, we recommend using Virtual Items before terminating your account access promptly. Contigo reserves the right to modify, manage, control, and eliminate Virtual Items at any time, with or without notice. Contigo will not be liable to you or any third party for the exercise of these rights. If Contigo discontinues a Virtual Item, you will not receive any refund, credit, or other compensation.
You may not use Virtual Items for any form of money laundering or for any other illegal or unauthorized purpose. Contigo may terminate your account if it suspects you of using Virtual Items for any unlawful purpose.
Generally, unless applicable laws in your jurisdiction permit refunds, all purchases are final and non-refundable and no refunds are provided for periods of only partial use.ALL SALES OF VIRTUAL ITEMS ARE FINAL.
If you purchase Virtual Items through an App Store (Apple Store or Google Play) within the App, you must contact the respective App Store directly to request a refund or cancellation. Refund or cancellation requests related to in-app purchases are handled by the App Store, not Contigo, and must comply with the App Store's refund policy.
When you submit a refund request, we may freeze the number of gold coins corresponding to your refund request. If your refund request is successful, we will deduct the corresponding number of gold coins from your account. If the remaining gold coins in your account are insufficient, we reserve the right to deduct the corresponding amount from future gold coin purchases.
9.1 You may terminate your account at any time, for any reason, by following the instructions in the Services. Deleting the Contigo app from your device does not delete your account. Before processing your deletion request, we will verify that the relevant account has no incomplete matters (such as pending transactions, unsettled withdrawals, or unused benefits) and is not involved in any actual or potential disputes. Once these conditions are satisfied, we will proceed to delete your account and clear all benefits, Virtual Items, and content associated with it.
9.2 Please carefully consider your decision before proceeding, as account deletion will result in the following consequences: a） We will cease providing any and all Services to you through the deleted account, and your right to access and use the Services through such account shall immediately terminate. b） All information associated with your account — including but not limited to your profile, username, photos, friends and following lists, chat and message history, voice room records, transaction history, and any other user-generated content — will be permanently deleted or anonymized and cannot be recovered. c） All virtual currency, virtual gifts, membership privileges, promotional rewards, unused coupons, accumulated points, levels, badges, and any other benefits or virtual items in your account will be permanently cleared, without any compensation, refund, or restoration. d） You will no longer be able to retrieve, access, or download any historical data, transaction records, or communications associated with the deleted account. We recommend that you back up any information you wish to retain prior to submitting your deletion request. e） If you wish to use our Services again in the future, you will need to register a new account, and you will not be able to inherit or restore any data, benefits, or status from the deleted account.
9.3 If Contigo determines that you have violated these Terms through or outside our Services, abused our Services, or acted in a manner deemed improper or illegal by Contigo, Contigo reserves the right to independently review your account and, when appropriate, suspend, terminate, or disable it without refund. We reserve the right to take any personal, technical, legal, or other means — including but not limited to restricting your access to the Services — to enforce these Terms, without assuming any liability or obligation to notify you in advance. We may also pursue any other remedies available to us at law or in equity.
9.4 In accordance with applicable legal provisions, you acknowledge and agree that if disclosing your information may compromise the security or privacy of other users, Contigo reserves the right not to share information with you regarding the termination of your account.
9.5 Notwithstanding the termination of your account (whether initiated by you or by Contigo), any obligations or liabilities you have incurred prior to termination — including but not limited to outstanding payment obligations, indemnification obligations, and liability for any violation of these Terms or applicable law — shall survive and remain enforceable. The provisions of these Terms that by their nature should survive termination (including but not limited to provisions on intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) shall continue to bind you and us. You shall have no right to a refund for any purchases made. Your information will be handled and retained or deleted in compliance with our Privacy Policy and applicable law.
9.6 Any breach of this Agreement may result in, at our sole discretion, an immediate ban from all current and future services operated by Mate Group Technology PTE. LTD. and its affiliates. If your account is terminated for violating this Agreement, you may not re-register without our express written consent.
The Services may contain links to third-party websites, services, or other resources that are not operated by Contigo. These links are provided for your convenience only. Contigo has no control over the content of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Contigo has done its best to ensure your user experience, however you understand that content on the internet is complex. Contigo is not responsible for the content or information that users submit, post, or share on the services. You may be exposed to content that is offensive, indecent, or objectionable. Contigo will not be liable for any such content.
Contigo doesn’t conduct any criminal background checks or screen the background of the users. Contigo makes no representations or warranties as to the conduct, identity, intentions, legitimacy, or truthfulness of any users. Contigo reserves the right (and you authorize Contigo) to use available public records at any time for any criminal background checks or other screenings (e.g., searches of the sex offender registry), and you agree that any information you provide may be used for such purposes.
Contigo isn’t responsible for the conduct of any user on or outside the Services. You are solely responsible for your interactions with other users of the Services. When communicating or making new friends with others, always exercise sound judgment and take appropriate safety precautions. Communications received through the Services, including automated notifications from Contigo, may have been sent by users with improper purposes—including fraud, abuse, harassment, or other such misconduct.
Contigo reserves the right to, but does not have any obligation to, monitor disputes between users.
If you believe that your work has been copied and posted on the Services in a way that constitutes copyright infringement, please submit a notice to our designated copyright agent at:
DMCA Agent: Legal Department
Address: 120 ROBINSON ROAD, #13-01, SINGAPORE 068913
Email: contact@contigochat.com
Your notice must include: (i) a description of the copyrighted work you claim has been infringed; (ii) a description of where the allegedly infringing material is located on the Services; (iii) your address, telephone number, and email address; (iv) a statement that you have a good faith belief that the use of the material is not authorized by the copyright owner; (v) a statement by you that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf; and (vi) your physical or electronic signature.
Contigo may terminate accounts of repeat infringers.
To the fullest extent permitted by applicable law, in no event shall Contigo, its affiliates, employees, agents, officers, or directors be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (i) your access to or use of (or inability to access or use) the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; or (iv) unauthorized access, use, or alteration of your transmissions or content, even though Contigo has been informed that such damages may occur.
In no event shall Contigo's aggregate liability to you for all claims arising out of or relating to the Services or this Agreement exceed the greater of: (a) the amount paid by you to Contigo in the twenty-four months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. Dollars (USD $100.00). The limitation of damages stipulated above applies in all cases: (i) regardless of the basis for liability (including breach of contract, contractual obligations, tortious acts, statutory provisions, or other grounds); (ii) irrespective of the nature of the infringed right, privilege, or violated obligation; and (iii) to all events, Services, and this Agreement.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such jurisdictions, Contigo's liability shall be limited to the fullest extent permitted by applicable law.
Any changes to this Section 13 will require your affirmative consent before taking effect with respect to you.
In the event of any legal dispute, unless prohibited by applicable law, both parties agree to proceed as follows:
Before initiating any formal dispute resolution proceeding, the party raising the dispute shall notify the other party to initiate this procedure. If you have a dispute with Contigo ("your dispute"), you agree to first contact Contigo and attempt to resolve any dispute informally by sending a written notice to contact@contigochat.com describing the nature of the dispute and the relief sought. Contigo will have [15] working days from receipt of your notice to investigate and attempt to resolve the dispute. If Contigo has any dispute regarding you ("Contigo’s dispute"), Contigo agrees to first send you a notification via the email address you most recently provided to us. If no email address is available, such notifications will be sent using other contact information associated with your account.
The informal resolution period tolls any applicable statute of limitations during this period.
If a dispute cannot be resolved informally pursuant to Section 14.1, you and Contigo agree that any dispute, controversy, or claim arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, shall be finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC Rules) for the time being in force, which rules are deemed to be incorporated by reference in this clause.
The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The arbitrator shall have authority to award the same damages and relief that a court could award under applicable law, but may not consolidate more than one person's claims. The arbitral award shall be final and binding and may be enforced in any court of competent jurisdiction.
Filing fees and arbitrator compensation shall be governed by the SIAC Fee Schedule in effect at the time of the arbitration. Where required by law, Contigo will pay your reasonable filing fees for arbitration.
You and Contigo agree that each party may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You and Contigo also waive any right to trial by jury in any action, proceeding, or counterclaim arising out of or relating to this Agreement or the Services.
Notwithstanding Section 14.2, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights pending resolution of a dispute.
If the arbitration clause in this Section 14 is found to be unenforceable in whole or in part, the parties agree to resolve any disputes not subject to arbitration exclusively in the courts specified in Section 16.
The Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles. For users residing in jurisdictions with mandatory consumer protection laws that cannot be contractually waived, the applicable mandatory provisions of such local consumer protection law shall also apply.
Subject to Section 14.5, any legal action or proceeding not subject to arbitration shall be brought exclusively in the courts of [Singapore]. You consent to the personal jurisdiction of such courts. Notwithstanding the foregoing, Contigo may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
You hereby agree that, to the extent permitted by applicable law, you shall indemnify, defend, and protect against any claims, demands, damages, losses, costs, liabilities, and expenses (including attorney fees) arising from, related to, or resulting from your access to or use of our Services, your content, your conduct toward other users, or your breach of the Terms against Contigo, our affiliates, and their respective senior officers, directors, agents, and employees.
Certain jurisdictions do not permit such indemnification. Therefore, this section may not apply to you in its entirety or in part.
By using our Services via mobile devices, mobile applications, or computers, you agree to be bound by the following terms: (i) The Terms (which we may amend from time to time); (ii) Our Privacy Policy and Community Rules; and (iii) Any additional terms applicable at the time of purchase. If you do not accept all terms of this Agreement and agree to be bound by them, you shall not have the right to use our Services.
If any provision of the Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of this Agreement will remain in full force and effect.
Contigo's failure to enforce any right or provision of the Terms will not be considered a waiver of such right or provision. A waiver of any provision of this Agreement will be effective only if it is in writing and signed by an authorized representative of Contigo.
You agree that your Contigo account is non-transferable, and all rights to the account and its content shall terminate upon your death unless otherwise provided by law. You may not transfer or assign any rights or authorizations granted under the Terms; however, we may transfer such rights and authorizations without restriction. This clause does not establish any agency, partnership, joint venture, trust, or other special relationship or employment relationship, and you may not, in any manner, make representations on behalf of Contigo or bind Contigo.
If you have any questions about the Terms, please contact us:
Mate Group Technology PTE. LTD.
120 ROBINSON ROAD, #13-01, SINGAPORE 068913
Email: contact@contigochat.com
Legal Notice: Mate Group Technology PTE. LTD.
Attn: Legal Department
ursuant to Cal. Civ. Code §1789.3, California residents are entitled to the following specific consumer rights information: The provider of the Services is Mate Group Technology PTE. LTD.. To file a complaint regarding the Services or to receive further information regarding use of the Services, contact us at contact@contigochat.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.